Frequently Asked Questions

Ordering & Products

Are your products high quality?

Yes. Every product at Luxury Pet Living is carefully selected for durability, safety, functionality, and design compatibility with modern homes. We focus on products that are built for everyday use and long-term value — not disposable trends.

Are your products safe for pets?

All products are designed for pet use and meet manufacturer safety standards. We recommend reviewing the size, weight limits, and intended use listed on each product page to ensure the best fit for your pet.

Is this product right for my pet?

Each product page includes:

• Recommended pet size or weight

• Intended use

• Key comfort and safety features

If you’re unsure, contact us before ordering and we’ll help you choose the right option.

Shipping

Where do you ship?

We currently ship within the United States.

How long does shipping take?

Orders are typically processed within 1–3 business days, with delivery averaging 5–10 business days, depending on the item and destination.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive tracking details via email as soon as they’re available.

Assembly & Use

Do products require assembly?

Some items (such as furniture, crates, gates, or exercise equipment) require light assembly.

All necessary hardware and instructions are included.

Returns & Support

What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they are unused, unassembled, and in original packaging. Some items are non-returnable due to size, hygiene, or handling requirements and will be clearly noted on the product page.

How do I start a return?

Contact us through our Contact page with your order number and reason for return. If approved, we’ll provide next steps.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery and include photos of the item and packaging. We’ll resolve the issue promptly.

Customer Support

How can I contact you?

You can reach us anytime through our Contact page.

We typically respond within 1 business day.

Our Commitment

We believe pet products should be functional, thoughtfully designed, and built to last. Every item we offer is chosen to support your pet’s comfort while fitting seamlessly into real homes.