Return Policy


At Luxury Pet Living, your confidence matters. We stand behind the quality of the products we offer and aim to make the return process clear and straightforward.

Return Eligibility

Eligible items may be returned within 30 days of delivery, provided that:

  • The item is unused, unassembled, and in original packaging

  • Original proof of purchase is provided

  • The product is not marked as final sale on the product page

Some products are not eligible for return due to hygiene, size, or handling requirements. These exclusions are clearly noted where applicable.

How to Request a Return

To initiate a return, please contact our support team through our Contact page with your order number and reason for return.

Our team will review your request and provide next steps if the return is approved.

Return shipping costs may apply unless the item arrives damaged or incorrect.

Refunds

Once an approved return is received and inspected, refunds are issued to the original payment method.

Please allow 5–10 business days for processing after inspection.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include photos of the item and packaging

We’ll resolve the issue promptly.

Exchanges

Do you offer exchanges?

At this time, we do not offer direct exchanges. If you need a different item, simply return your original purchase (if eligible) and place a new order.

A Note on Product Selection

Each product in our collection is carefully selected from trusted manufacturers and evaluated for quality, durability, safety, and suitability for modern homes.

We focus on function first, design always, and long-term value.